Refund, cancelation and shipping policy
Refund, cancelation and shipping policy
Returns
MyTrainingDay will gladly exchange merchandise within 30 (thirty)days of purchase provided that the purchaser/customer has retained their original receipt or proof of purchase and the merchandise is unused, in its original packaging, and is undamaged.
Please take notice that certain merchandise is exempt from returns, for example, cycle shorts, swimming clothing and perishable goods. Please enquire before purchase whether the merchandise you are purchasing is exempt from exchange and or returns.
MyTrainingDay will not provide cash refunds for exchanged goods, an in store voucher will be issued to allow the customer to find the right product.
If the merchandise was used for its intended purpose and design and was used in accordance with the merchandise’s instructions and/or user manual, MyTrainingDay will liase with the supply and/or manufacturer on behalf the customer. Again please take note that their may be a courier charge for items returned to either the supplier or manufacturer, which cost will be for the account of the purchaser. Courier prices will be quoted upfront.
Should you wish to return merchandise, you can do so in two ways:
- Return the goods to MyTrainingDay at the following address:
11 Lindsey crescent
Cape Town
Western Cape
7806
- Send the merchandise back to MyTrainingDay, together with the receipt or proof of purchase and your credit card will be refunded. Please note that the courier cost will be for the account of the purchaser and not MyTrainingDay.
Damaged or Incorrect Merchandise
Incorrect merchandise or damaged merchandise will be exchanged by MyTrainingDay at no cost to the purchaser.
Damaged or incorrect merchandise can be returned in the following ways:
- Return the goods to MyTrainingDay at the following address:
11 Lindsey crescent
Cape Town
Western Cape
7806
- MyTrainingDay will send DPE or Triton courier services to collect the damaged or incorrect merchandise from you at the company’s cost and will return to you the correct or undamaged merchandise.
When returning either damaged or incorrect merchandise please to MyTrainingDay, please provide MyTrainingDay with your original receipt or proof of purchase.
Canceled orders
If order are unable to be fulfilled by Mytrainingday and cancelled a full refund will be given.
Mytrainingday reserve the right to cancel any orders they need.
If orders are cancelled by the customer before shipping takes place please contact shop@mytrainingday.com and a full refund will be provided less merchant fees taken from payment portals.
Shipping
Merchandise bought from MyTrainingDay will be couriered to you using either DPE or Triton courier Company’s. Once your order has been processed, you will receive a unique tracking number which you can use to track your parcel. We currently only deliver within South Africa.
DPE Courier Services
To track your order please log onto the following website: http://www.dpe.co.za
For the terms and conditions please log onto the following website: http://www.dpe.co.za/service.asp
Triton Courier Service
To track your order please log onto the following website: http://www.tritonexpress.co.za/index.php/triton-online
For the terms and conditions of Triton courier services please see the following website: www.tritonexpress.co.za
Manufacturers Guarantee/Warranty
Please take notice that MyTrainingDay does not guarantee or warrantee any of the merchandise sold by it beyond and/or in addition to the guarantee or warrantee offered by the manufacturer. The merchandise sold by MyTrainingDay is in no way guaranteed and/or warranted by MyTrainingDay. MyTrainingDay will facilitate with the local distributors the warrantee but the final decision is held with the manufacturer.
Special or Promotions
MyTrainingDay will gladly exchange merchandise bought on special or promotion with 7 (Seven) days of purchase provided that the purchaser/customer has retained their original receipt or proof of purchase and the merchandise is unused, in its original packaging, and is undamaged.
Please take notice that this does not apply to the merchandise, which is exempt from returns.
Please take notice further that this does not apply to merchandise sold on a flash sale.
Further Questions
If you have any addition questions with regard to the return’s and/or shipping policy of MyTrainingDay, please feel free to contact us on shop@mytrainingday.com.